Terms and Conditions

 

HOW TO PLACE AN ORDER

In order to make a purchase, browse through our products on our online shop, and click on any items that you wish to buy and put them into your ‘Shopping Basket.’ After you have finished your selection, click on 'View Basket & Checkout' and you will be asked for details required to fulfil the order.

Promotional discounts are sometimes offered for a limited time. Details and expiry details will be communicated accordingly at the time the discount is offered.

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We will also send an email to inform you when your order has been sent.

In the unlikely event that the goods are no longer available or there is a delay you will be advised of an approximate delivery time and you will have the option to cancel your order if this is not suitable. 

PAYMENT

Orkney Organics and Knit Orkney website is hosted on Shopify. They provide us with an online e-commerce platform that allows us to sell our products and services to you. When you go through the payment process at Checkout, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

DELIVERY

We use Royal Mail delivery services for dispatch of goods. All delivery times are based on working days, all bank holidays are classed as non-working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.

We deliver to all postal areas in the UK, including Northern Ireland plus most countries outside the UK including the Republic of Ireland.

Please note that for international orders, customers are responsible for all duties and customs charges. If you are unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been dispatched.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Your products will be packaged safely and securely for shipment in a cardboard box or package, depending on the item.  Where possible orders are sent out in reused packaging to reduce the environmental impact.

CANCELLATION, RETURNS & EXCHANGES

If, after Orkney Organics and Knit has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order) and you wish to withdraw from the contract, you may do so by communicating that to us within 24 hours of our acceptance.

If, after Orkney Organics and Knit Orkney has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order) and you wish to withdraw from the contract, you may do so by communicating that to us within 24 hours of our acceptance.

If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 7 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, including standard delivery charges, paid by you for those goods. If you have opted to pay for a more expensive delivery method, we shall only refund the cost of the goods and the standard delivery charge.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.  Please ensure that the items are safely packaged and return to us.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

If it is an international return, please clearly label the package "Returned for Refund".  This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.

For products purchased online at www.orkney-organics.co.uk or www.knitorkney.co.uk, we will be more than happy to offer you an exchange provided that you notify us by email or letter within 14 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by Orkney Organics and Knit Orkney within 21 days from date of receipt of goods.

Please send your returned items to:

Orkney Organics

Ty-Ni

Inganess Road

Kirkwall

Orkney

United Kingdom

KW15 1SR

If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.

Refunds for items bought as gifts can only be given to the original purchaser.

In the case of exchanges, a re-delivery charge will apply as per our schedule of delivery charges.

Our Returns Policy does not affect your statutory rights.

FAULTY GOODS

Orkney Organics and Knit Orkney makes every effort to ensure that the items we sell are of the highest quality. Should you be unlucky enough to receive an item which you consider to be faulty, please contact us within 7 days of purchase and let us know the details of the fault. Orkney Organics and Knit Orkney will then advise whether to return it or not and make sure other items are not affected. We may ask you to email us a photograph of the fault as it's easier for you than posting it back to us. Should you need to return the item we will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

Please take extra care to read any product care and storage information for specific products. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is due to wear and tear, misuse or inappropriate storage conditions.

The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to Orkney Organics and Knit Orkney is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. Orkney Organics and Knit Orkney will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds will be furnished within 14 days of receipt of goods.

VAT

All prices shown are inclusive of VAT in the United Kingdom.  

PRODUCT IMAGES AND DESCRIPTIONS

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.  All product information and technical specifications contained in Orkney Organics and Knit Orkney are for guidance only, no responsibility can be taken for errors or omissions.

SECURITY

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Orkney Organics and Knit Orkney conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons out with Orkney Organics and Knit Orkney. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.